Introduction

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We use USPS delivery services for most online orders including international deliveries. Should there be a delay or any issue with your delivery, please contact customerservice@hugomccloudstudio.com for help in resolving the problem.
If you are outside of the US you may be subject to import duties and taxes once a shipment reaches your country.

Additional customs clearance charges must be paid by you; Hugo McCloud Studio has no control over these charges and cannot predict what they might be. International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates. Customs policies vary widely from country to country; contact your local customs office for more information. When ordering from Hugo McCloud Studio you are considered the “importer of record” and must comply with all laws and regulations of the country in which you are receiving the goods.

Returns

1. You need to notify us of any return within 7 days of receiving.
2. You then have 7 days from the date of notification to return the item/s.
3. All returned items must be unworn, unwashed, with original tags, and packaging if applicable.
4. We are not responsible for the return shipping costs of the items except where otherwise stated.
5. All Items must be in original, resalable condition.
6. Please make sure all returned items are well packaged, so as not to be damaged in the post.
7. If you are shipping yourself, please make sure all return packages are sent with a trackable, insured service.
8. We cannot take responsibility for items damaged or lost in the return transit.
9. Please make sure that the returns form is enclosed with your goods – no form may result in your return not being processed.

Contact Information

For any questions or concerns regarding our Shipping and Handling Policy, please contact us at customerservice@hugomccloudstudio.com.