FAQs

Product

What size are the Porter bags?
When laid flat, the bags approximate dimensions are 17” x 20”.  Not including hand or shoulder strap length.
What are the Porter bags made out of?
The bags are made of recycled single use plastic with brass hardware.  Interiors are lined with 100% cotton twill.
Where are the Porter bags made?
Each bag is handmade in Los Angeles, California.

General Questions

Will the collections be restocked?
Each bag is a 1 of 1, limited to 200 total. Once sold out they will not be re-stocked.
Are there any discount codes or promotions?
We will not be running and discounts or promotions for Hugo McCloud Collections.

Shipping & Returns

What is your return policy?
All bags have been inspected inside and out, textures of outside materials vary. Unless damaged upon receiving, there are no returns.
How do I return and/or exchange my order?
Send your request to customerservice@hugomccloudstudio.com
When will my order ship?
All bags will be shipped approximately Jan 15th. Emails will be sent out with tracking information.